Brooke Candelore
Challenges:
  1. Support for larger customers: Manage On Prem dataset timeouts (fixed by new agent?), 2 CW datasources required for Manage Hosted
  2. Support for longer time ranges (1-2 years)
Support: Top priority
Sales/Success:
  • Seeing churn from acquisitions. Would be great to charge larger customers more for a better BG experience with larger datasets.
  • Requests for longer date ranges for Cloud Syncs